What KPIs should CEOs have? Should they have KPIs at all? Performance measurement specialist and business consultant Mark Hocknell says they shouldn’t. At least not in the way we currently understand KPIs - ones developed by gut feel instead of a thorough and rigorous process. We also talk about the perils of performance bonuses and why legal and accounting firms should stop measuring staff performance based on billings alone.
How giving people targets to meet is a surefire way for people to manipulate numbers or jimmy the system
How a CEO increased a company’s bottom line by multiple BILLIONS by focusing on safety, not revenue
The best way to develop comprehensive measurement plan that generates teamwork instead of divides it.