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Leadership strategies for managing expectations around entitlement
Entitlement seems rife - in private sector, public service, not for profits, higher education. What’s causing this sense of “They owe me and I deserve more”? Is there any foundation to it? What can we do about it?
Why you should listen: is your corporate culture enabling entitlement?
Good intentioned cotton-wool, you can do anything, parenting
Changed world conditions: sense of global citizenship, connectivity, digital natives, accessibility to information and rapid learning
Clash of old systems in new context: top down hierarchy, leader as white knight, and earn your stripes versus meritocracy, transparency, collaboration
We explore: a people stuff perspective of entitlement
Perspective: under their drivers and the key survival threats that are driving the discontent
Accountability and transparency: radically shift this to be more open and invite co-creation and contribution
Appreciation: increase frequency to match expectations in a meaningful way
Growth: create a sense of growth and progress for each individual and the organisation as a whole
Belonging: foster a sense of community, a safe place, a home base
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Shownotes:
Links:
Millennials in the age of entitlement
Simon Sinek’s comments on millennials
Greatness Gap: The State of Disengagement
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Related episodes on leadership challenges:
E162 - How to be calm AND vulnerable in a crisis with CEO Jenny Kitchin
E127 - How good is your reputation really? With personal branding expert Jane Anderson
E29 - Digital nomad and Getting Rich Slow with Sarah Riegelhuth
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About your host, Canberra leadership expert Zoë Routh:
Canberra based leadership expert Zoë Routh on leadership challenges understanding entitlement
Zoë Routh is one of Australia’s leading experts on people stuff - the stuff that gets in our way of producing results, and the stuff that lights us up. She works with the growers, makers, builders to make people stuff fun and practical.
Zoë is the author of four books: Composure - How centered leaders make the biggest impact, Moments - Leadership when it matters most, Loyalty - Stop unwanted staff turnover, boost engagement, and build lifelong advocates, and People Stuff - Beyond Personalities: An advanced handbook for leadership. People Stuff was awarded Book of the Year 2020 by the Smart WFM Australian Business Book Awards.
Zoë is also the producer of The Zoë Routh Leadership Podcast.