Posts tagged difficultconversations
What to do when your senior leaders suck at people management

When folks with authority lack people skills it spells trouble for everyone. Attitudes cascade with effect from the top and if the attitude stinks of ‘I don’t need management training’, or ‘I know all that stuff already’ while they go on and create upset teams, then the organisation is in for a rough ride. The solution does not start with the leaders, it starts with systems.


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What to do when your staff hate each other and fight all the time

What happens when your staff are at each other’s throats and hate each other’s guts? Leadership is so much easier if people would just get along and do their job. But people come with personalities, baggage, and agendas. As leaders we need to help them sort it out before their grizzling turns to barking. Heads up: it’s going to take a lot of listening, nodding, understanding, and translating. This is a leader’s guide to navigating team tension.


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How to avoid getting derailed in a difficult conversation

Emotions are a troublesome thing in difficult conversations. Rather than feeling boundless, we end up frozen, shut down, or worst - explosive. They lead us off track from the constructive progress we wanted to make in the first place.

  • Why catastrophising can be a useful approach

  • The wisdom of Petyr Baelish from Game of Thrones

  • 3 steps to preparing for the worst


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How to speak truth to power

Have you got an issue to raise with the boss but are fearful of consequences? Have you seen others speak up and get punished for sharing their opinion? What is it costing you to stay silent?

  • How fear is a product of our assumptions

  • Why suspending judgements before speaking is a useful approach

  • Why openness is the best defence, and compassion the smartest weapon.

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What happens when it all goes horribly wrong?

Have you ever had a difficult conversation go off the rails? Have you ever lost the plot and said things you regret? Has anyone ever shouted you down and treated you badly? Boundless Leaders know that when a storm hits, it’s best to let it pass, then clean it up.

  • How Suits characters model what not to do, and what can’t be done

  • When avoidance is the best strategy

  • Not everything is solvable

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